Got Questions?

How does the order process work?

Orders can be placed online or by phone. We will send a collection packet for submitting cremated remains within 1-2 business days. The packet includes a collection tube, plastic security bag, transfer spatula, and return shipping materials. When you’re ready, fill the tube with cremated remains up to the indicator line (about a 1/4 teaspoon for pendants or about 2 teaspoons for orbs). Then secure the lid and seal the tube inside the plastic bag. Mail the items back to Daybreak Dreams using the USPS flat-rate padded envelope provided. The United States Postal Service is the only shipping carrier willing to accept cremated remains. USPS’s regulation code 451.22 requires cremated remains to be shipped via Priority Express Mail. You will be required to pay the shipping charges for the return of the collection packet. *International clients may return collection packets in the enclosed shipping box via your country’s preferred postal service for cremains. Once the collection packet is received by us, it will be carefully inventoried and scheduled for production. An email will be sent to you with a confirmation of its arrival. In order to avoid confusion and mistakes, only one order is created at a time. An order fulfillment notification will be emailed to you upon completion and shipment.

How do I ship ashes to Daybreak Dreams?

We will send to you a collection packet for the submission of cremated remains. It will contain all the materials necessary for shipment. See How does the order process work? for complete details.

How long does it take to receive my order?

We usually fulfill orders within 1-2 weeks from the date we receive the return of a collection packet. Shipping can take another 2-4 days in transit for US orders. Please let us know if you’re working within a specific deadline.

Can pet cremains be used in memorial jewelry and art?

Yes. In addition to human cremains, we’ve also worked with cremains from dogs, cats, horses, birds, and rodents.

Can a pendant pictured with gold be made without the gold?

Yes, any color of pendant can be made with a clear top loop instead of gold. Simply order the item “as is” pictured on the website. Then use our contact form to request your pendant with “no-gold”. Requests for clear top loops will be indicated on paperwork accompanying the collection packets.

How durable are your memorials?

Our pendants and orbs are made from laboratory-grade borosilicate glass. It is a durable glass with the same characteristics as Pyrex cookware. Pendants are designed to withstand everyday wear. But unfortunately, accidents do happen. Falls onto hard surfaces can cause damage to the pendants. Fortunately, pendants can be reheated and repaired in our studio.

Can your pendants be repaired?

Yes. If a pendant breaks, please contact us to arrange for a repair. We can reheat the glass and melt it together with new parts to become whole again. We can repair items back to flawless condition with no visual indication that damage had occurred. Some repairs are simple, others can be more complicated. We’ve successfully rebuilt a halo pendant that shattered into five separate pieces!

Is there a time limit for the return of collection packets?

No. You may return the collection packet with cremated remains whenever you are ready to do so.

What happens if there is an unused portion of cremains after the memorial is made?

After the production of your memorial, there might be an unused portion of cremains left over from the making process. These cremains may be returned to you upon your request by using the Extra Cremains Form included with the collection packet. Due to shipping regulations, the only way to send cremains is through USPS Priority Express Mail. Therefore, the return of any unused portion of cremains will be mailed back to you separately from your glass memorial at an additional cost. Otherwise by default, they will be scattered locally in a beautiful natural setting (locations include Atlantic Ocean, NJ Pine Barren forests, Delaware Bay, local vineyards, secluded park areas, etc.).

How can I order from outside the US or Canada?

Worldwide shipping is available through our Etsy store. Please visit us at https://www.etsy.com/shop/DaybreakDreams